Your Account How do I update my user profile? How do I change my e-mail address? How secure is the DIYawards.com website? Forgot your password? Ordering How do I place an order? How do I check my order status? What methods of payment do you accept? Will I be charged sales tax? How do I know if ordering online is secure? How do I order more than one of the same award? Is there a minimum order? How do you ship my order? How long will it take to get my order? Do you offer expedited services? Can I return my personalized award for a refund? Our policies Terms & conditions Privacy notice Personalize It! How to personalize an award? How much does personalization cost? What is personalization area? What is "Personalize It"? Need help designing the award? What’s your online proof process? How do you engrave my award? Logo Set-Up How do I add a logo to my award? What types of image files do you accept? What is involved in artwork set-up process? How much does set-up charge cost? Optional Colorfill What is Colorfill? How Many Colors are Available? What are the Colorfill Limitations? Do You Offer PMS Matching? Award Material What do you use for your award items? Is all crystal the same?