What's Your Turnaround Time?

Estimated Delivery Date
Standard Service
Expedited Service -
Express Service
  • The estimated delivery date is for NEW orders placed no later than 8:00pm Eastern today.
  • Any questions, please call us at (800) 810-1216 on business days between 9am and 6pm Eastern Time

What’s the turnaround time?

The turnaround time for your order is driven by the following factors:

  • Proof Time:
    • We will email a proof for your review and approval.
    • Most of our orders are reviewed and approved by 8pm Eastern on the same business day.
    • It may take longer if you have multiple / complex changes. In such case, your estimated delivery date will be extended.
  • Production Time:
    • We will need at least one business day to make your custom award(s) and prepare the shipment.
    • We will make your personalized crystal awards only after you approve the proof.
  • Shipping Time:
    • The time it takes to ship your order from our product facilities to your destination.

How much does the shipping cost?

The shipping cost is available in “Your Cart” once the item(s) added to the cart.

  • Crystal awards tend to be heavy but fragile items.
  • We offer complimentary replacement for award damaged during transit.


FedEx and UPS are our primary shipping carriers. We will need a physical address for delivery.

  • Unfortunately, we don’t use USPS and won’t be deliver to PO Boxes.
  • APO/DPO/FPO or other U.S. armed forces addresses, however, can be fulfilled with extended lead time at additional cost.

International Shipping

We ship internationally to over 100 countries around the world.

  • A Shipping cost and transit time estimation is available once the item(s) is added to the cart.
  • You will be solely responsible for any incurred customs and tariffs entering your destination country.