FAQs - Ordering

How do I place an order?

  1. Find the Awards You Want
    First you will need to browse or search for the awards you would like to order. You could search the awards by the keyword search boxes located on the top right corner of nearly every page, or you could find the awards by occasion, by recipient or by style through our menu bar located at the left of the page. When you find an award that interests you, click to see its product detail page. Here you will find more information about the award, including price, dimension, additional pictures, related awards, etc.
  2. Add the Awards to Your Cart
    If you want to order an award, click the "Add to Cart" button on the award product detail page. Once added an award to your Cart, you may either use the "Personalize It" button to personalize the award; or the "Continue Shopping" button to keep shopping. You can always using "My Cart" button at the top right corner of every page accessing your contents.
  3. Personalize the Awards Using DIY Wizard
    "DIY Wizard" is our innovative solution to meet your personalization need. Enter your personalization requests using our default waterfall process, then further edit & format using our "advanced tools" on the left side of "DIY Wizard" page. Once you finished the editing, click "Next Step" button to view the draft, then click "Finish" to complete the process. You may always use "Let Us Design For You" button on the bottom left corner of "DIY Wizard" page to have our experienced artists design the award for you.
  4. Proceed to Checkout
    Take a moment to review all of the awards you've placed in your Shopping Cart. When you're ready to place an order, click the "To Checkout" button.
  5. Sign In
    If you are a returning customer, enter your e-mail address and password to proceed to next step.
    If you are a new customer, enter your e-mail address and set a password, and click the "Continue" button.
  6. Enter Billing and Shipping Addresses
    Take a moment to fill and/or check your billing and shipping details and make any necessary adjustments. Click the "Continue" button to move to "Verify/Edit" page.
  7. Verify and Edit Your Order
    Check the accuracy of your order information and make any necessary adjustments. If you are using a discount code and/or need to add additional comments/instructions, enter it here. Click the "Continue" button to move to Payment page.
  8. Provide Your Payment Information and Submit Your Order
    We accept American Express, Discover, MasterCard and Visa, enter the number without spaces or dashes, click the "Place My Order" button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message within 24 hours with award layout proof. Once you confirm the proof, we will engrave the award and send your way within 1~2 business days.

How do I check my order status?

"Order Status" is available 24 hours a day by logging into your account, click on the "Order Status" button in "Account Maintenance" page of our website.

What methods of payment do you accept?

We accept the following credit cards: Visa, MasterCard, American Express and Discover Network. Unfortunately, at this time we cannot accept cash, CODs, checks or money orders for online purchases.

Will I be charged sales tax?

It depends on where you are located as a customer. Orders placed by Connecticut customers will have all applicable local and state sales taxes added to your total order. While DIY Awards does not collect sales or use tax for all other states, you may still have a tax obligation. Details of how to report these taxes may be found at the websites of your respective taxing authorities.

How do I know if ordering online is secure?

At DiyAwards.com, protecting your information is a priority.

We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only DiyAwards.com is able to decode your information.

We always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

How do I order more than one of the same award?

On "Personalize It!" page, indicate your requirements using the "Additional Requirements" button on the left side of the page.

Is there a minimum order?

No, there is NO minimum order.

How do you ship my order?

Our standard shipping method is Worldwide Expedite service by either UPS or FedEx (point to point air service).

How long will it take to get my order?

Our standard service offers you FIVE business day services across the continental USA including shipping & transit time. Click here to learn more

Do you offer expedited services?

Yes, we do offer EXPRESS service at slightly higher price.
With our express service, your award(s) will be in your hands within 3 business days once you place the order. Your prompt feedback on proof is very important to us. It will reduce production time and provide more cushions to manage shipping variables.

Can I return my personalized award for a refund?

Due to the fact that merchandise is personalized and made to custom specifications, it can not be returned. DiyAwards.com does not take financial responsibility for the incorrect spelling of personalization text provided by the customer. It is the customer's responsibility to spell check and proof read personalization text prior to submitting their order and double check through our required e-mail proof process.

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