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    FAQs

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  • Personalize It !
  • Logo Set-Up
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FAQs

 

Your Account:

  • How do I update my user profile?
  • How do I change my e-mail address?
  • How secure is the DIYawards.com website?
  • Forgot your password?

Ordering:

  • How do I place an order?
  • How do I check my order status?
  • What methods of payment do you accept?
  • How do I use a promotion code?
  • Will I be charged sales tax?
  • How do I know if ordering online is secure?
  • How do I order more than one of the same award?
  • Is there a minimum order?
  • How do you ship my order?
  • How long will it take to get my order?
  • Do you offer expedited services?
  • Can I return my personalized award for a refund?

Our policies:

  • Terms & conditions
  • Privacy notice
 

Personalize It !

  • How to personalize an award?
  • How much does personalization cost?
  • What is personalization area?
  • What is "Personalize It"?
  • Need help designing the award?
  • What’s your online proof process?
  • How do you engrave my award?

Logo Set-Up:

  • How do I add a logo to my award?
  • What types of image files do you accept?
  • What is involved in artwork set-up process?
  • How much does set-up charge cost?

Optional Colorfill:

  • What is Colorfill?
  • How Many Colors are Available?
  • What are the Colorfill Limitations?
  • Do You Offer PMS Matching?

Award Material:

  • What do you use for your award items?
  • Is all crystal the same?
 
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