Terms & Conditions
By visiting www.diyawards.com("Site"), you accept and are bound to the terms and conditions ("Agreement") described below. You agree to be legally bound by them and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. This agreement also applies to your purchase of products and/or services sold by the DIY Awards entities in the United States. If you do not wish to be bound by this Agreement, please do not access or use this Site.
Copyright © 2006-2015 Fusun Direct LLC (DBA: DIY Awards). All other rights reserved.
This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and DIY Awards.
Terms of payment are within DIY Awards' sole discretion, and unless otherwise agreed to by DIY Awards, payment must be received by DIY Awards prior to DIY Awards's acceptance of an order. Payment for products will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by DIY Awards. Your order is subject to cancellation by DIY Awards, at DIY Awards' sole discretion.
All products sold through DIY Awards are "AS IS" or "WITH ALL FAULTS." The entire risk as to the quality and performance of these items is with the buyer. Should any of these items prove defective, do not function, or function improperly in any way following their purchase, the buyer, and not the manufacturer, distributor, or DIY Awards, assumes the entire cost of all necessary servicing or repair.
DIY Awards values our relationship with you and offers a return policy for most products (excluding engraved or imprinted products) that you purchase directly from DIY Awards. Products may be returned within twenty-one (21) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees. Unless the product is defective or the return is a direct result of a DIY Awards error, a restocking fee of 15% may be charged. To return products, you must contact our customer service department to obtain a "Return Authorization Code" for you to include with your return. You must ship the products to DIY Awards within five (5) days of the date that DIY Awards issues the "Return Authorization Code". You must return the product to us in their original or equivalent packaging. You are responsible for risk of loss and shipping and handling fee for returning or exchanging the product.
If you’re an APO/FPO customer and you’re outside the domestic delivery area, the standard DIY Awards Policies apply — with the exception that you’re responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you’re responsible for the safe delivery of any product you’re returning to DIY Awards, we recommend that you insure it against loss.
Third Party Trademarks:
Any products shown on this Site bearing third party logos, insignias or trademarks are to serve only as examples of our engraving capabilities and are not meant to suggest any business relationship whatsoever on the part of the trademark owner with DIY Awards, its products, its catalog or this web Site. DIY Awards respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes infringement on the DIY Awards Web site, please contact our customer service agents and follow our Procedures for Making Claims of Copyright Infringement.
Copyrights and Trademarks:
All text, graphics, user interface, visual interfaces, photographs, trademarks, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, "look and feel" and arrangement of such Content, contained on the Site is owned and controlled by DIY Awards, and is protected by law, including but not limited to, United State copyright and trademark law, as well as other state, national and international laws and regulations. Except as indicated, no part of the Site and no Content may be copied, reproduced, republished, transmitted or distributed in any way to any other web Site or medium for any commercial enterprise, without DIY Awards's express prior written consent.
Use of the Site:
You agree that you will use this Site only for lawful purposes. You may not attempt to gain unauthorized access to any portion or feature of the Site, or any of the services offered on the Site by any means. You agree that you will not take any action that imposes an unreasonable large load on the infrastructure of the Site.
You agree to indemnify and hold each officer and/or employee of DIY Awards, its subsidiaries and affiliates, harmless from any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorney fees and litigation expenses), made by any third party due to or arising out of your use of DIY Awards's Site, the violation of the Agreement by you, or the infringement by you.
DIY Awards doesn't promise that the Site or any content, service or feature of the Site will be error free or uninterrupted, or that any defects will be corrected. The Site and its content are delivered on an "AS IS", "AS AVAILABLE" and "WITH ALL FAULTS" basis. DIY Awards shall not be held responsible in any way for possible errors or omissions in the information available herein. DIY Awards makes no warranty or representation, express or implied, that the information contained or referenced herein is accurate or complete. In addition, DIY Awards reserves the right to make changes or corrections from time to time without notice or obligations, and will not be liable in any way for possible consequences of such changes. DIY Awards shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages, resulting from the use or inability to use DIY Awards' Site. You assume total responsibility for your use of the site. Your sole remedy against DIY Awards for dissatisfaction with the site or any content is to stop using the site or any such content.
You agree that all matters relating to this Agreement will be governed by the laws of the United States and by the laws of the State of Delaware without regard to its conflicts of law's provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Delaware, and waive any objection to such jurisdiction or venue.
DIYawards believes in and respect your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your order, and to provide a more personalized shopping experience.
What information do we collect? How do we use it?
In a few areas on our Web site, we ask you to provide information that will enable us to process and fulfill your order, to notify you the order status, to address your service requests. Information we may request includes your name, e-mail address, phone number, address, credit card details, customer number, as well as other similar personal information.
The information you provide will be kept confidential and used to support your customer relationship with DIYawards. Among other things, we may use the information we collect to occasionally notify you about important functionality changes to our Web site, new services and product offers we think you'll find valuable.
If you wish to opt out of any online and/or offline mailings from DIYawards, let us know by e-mailing us @ customerservice[at]diyawards.com, calling us @ 800-810-1216, or writing to us at 2425 McIver Lane, Suite 160, Carrollton, TX 75006.
What about "cookies"?
Our secure site
DIYawards is committed to data security with respect to information collected on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. We always use industry-standard encryption technologies when transferring and receiving sensitive consumer data exchanged with our site.
Any questions regarding DIYawards's customer privacy policies and practices can be referred to: